All orders are dispatched from the UK. Orders delivered outside the UK may be subject to additional import duties and taxes. Unfortunately, we cannot collect these for you. However, we can offer you credit to spend on virtual/downloadable products.

Simply take a picture of your receipt detailing the customs duties and taxes you had to pay and send it to us at

We will then send you a discount code for this amount to use on our virtual/downloadable products. 

Terms and Conditions:

  • A picture of the receipt must be provided to receive reimbursement.
  • Maximum value we will reimburse is 20.
  • Discount code is only valid on virtual/downloadable products and can only be used by the user who placed the original order.
  • The code will be supplied by email and any unused balance will expire after 30 days.
  • Any discount is offered at the discretion of TEFL Toolkit and no alternative will be provided.

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